I R D A X P A T N O V A

FAQ

Frequently Asked Questions

How can we help you?

  • General
  • Company
  • Expatriate Application
  • What is Iskandar Malaysia Expatriate Services?

    Iskandar Malaysia Expatriate Services is an integrated expatriate online system and to provide seamless service. With a goal to eliminate manual processes, this system promises a faster, accurate, and transparent experience in the issuance of immigration passes for eligible expatriates and their dependents in Iskandar Malaysia.

  • How do I subscribe to Iskandar Malaysia Expatriate Services?

    To subscribe to this service, you can follow the steps below:

    • Visit the official website of IRDA Website at Click Here
    • i) On the page, click on the 'Register' button
    • ii) Enter your email ID, password, and captcha code in the registration form and click on the 'Submit' button.
    • iii) Once you have successfully registered, log in to your account using your email ID and password.
    • iv) Fill in the required details and submit the application along with the necessary documents.
  • What is the type of services offered at Iskandar Malaysia Expatriate Services?

    Services offered in Iskandar Malaysia include issuance of immigration passes for eligible expatriates and their dependents in Iskandar Malaysia.

  • Who should I liaise with at Iskandar Malaysia Expatriate Services?

    The center has a team of professionals who can provide advice, guidance and facilitation service on expatriate applications. You can visit the office in Johor Bahru or contact them through their website or hotline for further information and assistance.

  • Is there any charges for service charge in Iskandar Malaysia?

    Iskandar Malaysia Investment Service Centre (IMISC) may charge certain facilitation fees to cover costs incurred. These fees are separate from the statutory processing fees imposed by the respective approving agencies. Click Here to find charges information for expatriate applications.

  • Where can I go for more information about Iskandar Malaysia Expatriate Services

    Visit the Iskandar Malaysia Investment Service Centre – Expatriate Services website at Click Here

    Contact us at +607-2333000 or email to [email protected]

    IRDA JB Office at Iskandar Malaysia Expatriate Service Center, Level 1, Wisma Sunway Iskandar Puteri, Persiaran Medini 5, Sunway City Iskandar Puteri, 79259, Iskandar Puteri, Johor Darul Ta'zim
    (Opening Hours : Sunday – Wednesday 8.30am to 5.30pm and Thursday 8.30am to 4.30pm, excluding Public Holidays)

  • What are the eligibility requirements for a company to apply Iskandar Malaysia Expatriate Services

    Iskandar Malaysia's generous land area, strategic location and abundant ready infrastructure and resources boosted for its region which covered under city council and local authorities in Majlis Bandaraya Johor Bahru (MBJB), Majlis Bandaraya Iskandar Puteri (MBIP), Majlis Bandaraya Pasir Gudang (MBPG), Majlis Perbandaran Kulai (MPK) and dedicated localities in Majlis Perbandaran Pontian (MPPn).

    Company must be registered with:

    • i) The Companies Commission of Malaysia (SSM) under Companies Act 1965; or
    • ii) The Registry of Societies Malaysia under the Organisation Act 1996; or
    • iii) Associsations/Coorpertives registered under the laws of Malaysia

    Minimum paid-up capital

    Equity Capital
    100% Locally Owned RM 250,000.00
    Local and Foreign Owned RM 350,000.00
    100% Foreign Owned RM 500,000.00
  • How to apply for company registration?

    Application can only be submitted through online Cick Here Only approved companies able to login expatriate online application for submitting applications for hiring expatriate.

  • What are the require document to be submitted?

    Please Click here to review the checklist.

  • How will the company know whether company registration is successful?

    Successfully registered employers will receive the following e-mail notifications

    • i) Company Activation
  • How do I apply for an Expatriate employment Pass?

    Expatriate relevant passes and its application can only be done by the company that intends to hire the expatriate. The company must be approved company via application being made through Click Here.

  • Are there any countries whose citizens are not allowed to apply for the Employment Pass (EP)?

    As of now, all citizens are allowed to apply for the Employment Pass (EP) & Professional Visit Pass (PVP). However, approval from Ministry of Home Affairs, Malaysia is required for Israel citizen to enter Malaysia.

  • Is there any minimum age requirement for Employment Pass (EP) and Professional Visit Pass (PVP) ?

    As of now, there is no minimum age requirement for EP & PVP application.

  • Who is Eligible for a Malaysia Employment Pass?

    To qualify for a Malaysia Employment Pass, you must meet the following requirements:

    • i) You must have proper academic qualifications required for the job.
    • ii) You must have at least three years’ worth of relevant work experience.
    • iii) You must work in a managerial, executive, or technical position which requires specific skills.
    • iv) You must meet the required salary requirements.
    • v) You must take up work in a promoted sector in Iskandar Malaysia.

    The review, validation and recommended decision are under the purview of Iskandar Malaysia Expatriate Committee (IMEC).

  • How do I check the status of my application?

    Application status is available in IRDA XPATNOVA and can be accessed by the Company Authorized Person. Kindly login to Click Here.
    The Company Authorized Person will also be notified via the system. If the application is approved, the approval letter will be issued and can be printed directly from the system.

  • What is the validity of employment pass approval letter?

    The Employment Pass approval letter has a validity period of 6 months from the date of issuance.

  • Can the expatriate applicant submit dependents together when submitting the application? Does the dependent(s) require to enter Malaysia together with expatriate or later?

    Dependent(s) applications can be submitted with expatriate application or may also add the dependent(s) later once the principal’s application is approved. The dependent(s) has an option either to enter Malaysia together with principal’s employment pass holder or to enter individually after main principal employment pass holder is in Malaysia.

  • My company is already registered in ESD. Do I still need to register in XPATNOVA?

    Yes, you must register in XPATNOVA with minimum information and activate your account to apply for an Employment Pass. Please ensure your company’s address falls within the Iskandar Malaysia Region postcodes, which you can verify here

  • How do I register for XPATNOVA?

    Visit the XPATNOVA website and create an account. Complete all required company information and submit the form. IRDA will process your registration and notify you through the system. Only approved applications can apply for passes related to expatriates through the XPATNOVA system.

  • Do I need to wait for my company registration to be approved before submitting an application?

    If your company is already approved in ESD Online, you may proceed to submit the application. If not, your company must be assessed and approved by the committee before you can submit the EP application.

  • How long does the company registration process take?

    The registration status will be available within 3-5 working days, provided all required information is complete and no further details are requested by IRDA officers.

  • How do I apply for a Supporting Letter?

    You will need to request the Supporting Letter through XPAT GATEWAY from the Supporting Agency listed in the system. If it is not available, contact [email protected] to request for the Support Agency to be listed in your system.

  • What happen after Supporting Letter is approved?

    You will be notified through email and the application will be automatically routed to XPATNOVA system together with the Support Letter. You may proceed to apply EP by login in XPATNOVA and submit the application here.

  • How long does it take for the EP application to be approved?

    The application status will be available within 3-5 working days if all required information is complete and no further details are requested by IRDA officers.

  • How about other passes? Can I apply in XPATS GATEWAY?

    For other application, transactions and services (Professional Visit Pass (PVP) and Dependant Pass (DP), please access the relevant features at https://app.xpatnova.com.my

  • Where can I get more information?

    For more information, visit the IRDA site or contact them via phone at +6017 233 3018 / +607 233 3019 (Direct) or email at [email protected].