I R D A X P A T N O V A
Register

Refund Policy

  • Home
  • Refund Policy
Refund Policy

Easing Your Mind with Our Refund Process

This Refund Policy shall form part of the terms and conditions that shall be applicable and binding upon the Applicant.

IRDA reserves the right to unilaterally change, modify, add, or remove any terms herein at any time and the changes and/or amendments shall take effect immediately upon the same are posted and/or published on the Website.

The Applicant shall check the terms and conditions herein regularly and the continuing usage and/or access of the Website and its entailing Services and/or facilities following the posting and/or publication of the changes to the terms and conditions herein shall be deemed an acceptance of those changes.

Any non-compliance or breach of any of the term herein will result in the immediate revocation of the Service herein without any notice to the Applicant.

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Refund Policy:

“IRDA” means to Iskandar Regional Development Authority with its business address at Iskandar Malaysia Expatriate Service Center, Level 1, Wisma Sunway Iskandar Puteri, Persiaran Medini 5, Sunway City Iskandar Puteri, 79259, Iskandar Puteri, Johor Darul Ta'zim

“Service” means the services which IRDA is to process, examine, consider, approve and/or such other action to be taken by IRDA for the Online Application through the internet via the Website after the submission of the Online Application by the Applicant.

“Online Application” means the application and submission for the approval of the expatriate working visa or permit to work in Malaysia and such application shall be made, submitted, and paid by the Applicant through the internet via the Website.

“Website” means http://www.xpatnova.com.my/irda

“Applicant” means any user, visitor, any person and/or the individual accessing the Website or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Cancellation and Refund Policy

Upon submission of an Online Application, the Applicant shall not be entitled to any cancellation. However, if the Applicant shall have decided to cancel the Online Application for any reason whatsoever, no refund shall be made to the Applicant by IRDA.

The Applicant shall inform IRDA of his/her decision by means of a clear statement by notifying IRDA in accordance with Clause 10 of the Terms and Conditions.

However, in any case where there are double payments caused by system error, IRDA will refund such excess payment by using the same means of payment as the Applicant used to pay for the Online Application.

Contact IRDA

If the Applicant has any questions about this Refunds Policy, please contact IRDA in accordance with Clause 10 of the Terms and Conditions.