The words of which the initial letter is capitalized have meanings defined under the following
conditions. The following definitions shall have the same meaning regardless of whether they
appear in singular or in plural.
For the purposes of this Refund Policy:
“IRDA” means to Iskandar Regional Development Authority with its business address at Iskandar Malaysia Expatriate Service Center, Level 1, Wisma Sunway Iskandar Puteri, Persiaran Medini 5, Sunway City Iskandar Puteri, 79259, Iskandar Puteri, Johor Darul Ta'zim
“Service” means the services which IRDA is to process, examine, consider, approve and/or
such other action to be taken by IRDA for the Online Application through the internet via the
Website after the submission of the Online Application by the Applicant.
“Online Application”
means the application and submission for the approval of the expatriate
working visa or permit to work in Malaysia and such application shall be made, submitted, and
paid by the Applicant through the internet via the Website.
“Website” means http://www.xpatnova.com.my/irda
“Applicant”
means any user, visitor, any person and/or the individual accessing the Website
or using the Service, or the company, or other legal entity on behalf of which such individual
is accessing or using the Service, as applicable.
Upon submission of an Online Application, the Applicant shall not be entitled to any cancellation. However, if the Applicant shall have decided to cancel the Online Application for any reason whatsoever, no refund shall be made to the Applicant by IRDA.
The Applicant shall inform IRDA of his/her decision by means of a clear statement by notifying IRDA in accordance with Clause 10 of the Terms and Conditions.
However, in any case where there are double payments caused by system error, IRDA will refund such excess payment by using the same means of payment as the Applicant used to pay for the Online Application.
If the Applicant has any questions about this Refunds Policy, please contact IRDA in accordance with Clause 10 of the Terms and Conditions.